Personalised alert of security issues and security patches
Your administration and/or security teams will be alerted to CVS security issues and patches on your terms. In todays operating environments it is essential to be able to respond quickly to security issues, and have them resolved before you read about it in the press. With the personalised alert you will be informed of these issues and our recommended action (patch level etc) by any of: telephone, pager, SMS, e-mail, fax, letter.

Priority bug fixes (patches issued every two weeks)
When a customer reports a bug in CVS it will be patched within two weeks. Regular patches will be available which customers may choose to install if they are effected by a resolved issue. More major updates and patch rollups will be provided each quarter.

Telephone support
Site administrators may call our regional telephone support centres in the UK, Australia and in the USA, to report problems, discuss operational problems or request features. We also offer a complete online issue management system so you can create and track issues online.

Professional support is limited to

• Supported operating environments (See minimum software and hardware requirements). Solaris 9 and HPUX 11i are supported.
• Repository must be stored on a local drive to the server, on a SAN or NAS connected by iSCSI.
• Supported versions of CVSNT, TortoiseCVS, WinCVS, ReleaseManager and Workspace Manager.
• Your customer area login will give you access to the current supported versions

Professional support excludes

• Windows 95/98 and 2000/XP Home and Media Center editions
• Problems conclusively identified as caused by Virus Scanners
• Repositories stored on NAS connected by TCP
• iSeries support (available at additional cost for level 3 and 4, included with level 5)

» Contact us for more information

• Personalised alert of security issues and security patches
• Priority bug fixes (patches issued every two weeks)
• Telephone support
• Level 2:10 Users (1 site), Level 3: 50 Users (1 site),
  Level 4: 50 Users, Level 5: 150 Users
• Bugzilla Integration
• Custom Tortoise
• Build Integration
• Release Manager
• Workspace Manager
  
  Options available at additional cost:
• Administration training
• User training
• Installation and Configuration

• Provide training on CM basics and choices that are required when implementing CVSNT
• Learn about your organisation and your project goals
• Suggest different models of implementation that will help you achive your project goals
• Design a CVSNT server installation with your server administrator
• Walk through the server installation with your server administrator
• Design a CVSNT client installation with your desktop administrator
• Walk through the client installation with your desktop administrator
• Integrate CVSNT with your business processes and/or your development processs
• Integrate CVSNT witj your defect tracking or job management system